Support

Get in touch

Something broken, confusing or missing? Write to us. A person reads every message.

hello@napocat.com

Mentioning your iOS version and what you were doing when it happened makes fixing things much faster.

Common questions

I switched phones. Where is Napo?

Sign in to the same Apple Account with iCloud on, and open Napo Cat on the new iPhone. She finds your name, your bond and your Paw Diary in your iCloud and comes back. Premium comes back on its own, or with Restore on the Premium screen.

How do I add the widget?

Touch and hold an empty spot on the Home Screen, tap Edit → Add Widget and choose Napo Cat. For the Lock Screen, touch and hold the Lock Screen and tap Customize. The app's Settings → Widget guide shows the steps too.

How do I change the morning time or turn notifications off?

In the app, tap the gear on Home → Notifications. You can change the morning time and the number of moments there, or turn notifications off in iOS Settings → Notifications → Napo Cat.

How do I restore a purchase?

Open the Premium screen (from Settings → Subscription) and tap Restore. Use the same Apple Account you bought with.

How do I manage or cancel my subscription?

In iOS Settings → your name → Subscriptions. Cancelling stops future renewals and keeps Premium until the current period ends. The lifetime purchase has nothing to cancel.

How do refunds work?

Purchases go through Apple, so refunds do too: request one at reportaproblem.apple.com. We can't issue refunds directly.

How do I delete my data?

Delete the app. To remove the iCloud copy too, go to iOS Settings → your name → iCloud → Storage → Napo Cat. We hold no copy, so there is nothing to send us.